The reference desk, aka the research vending machine

I'm sure people who work at the reference desk more regularly than I do have had this happen to them plenty of times before, but the Unshelved comic for today reminds me of one particular experience at the reference desk I had. I don't know how much of it people retain, but I usually try to make sure that I talk about what I'm doing as I do searches for people - maybe they're actually paying attention, maybe they're not, but usually they at least stick around and look like they're paying attention.

This one particular time I'm thinking of, the person didn't even do that. I started to do the search based on what they first told me when they walked up to the desk, looked up to ask for some clarification on a few things, and saw them walking away to go sit at one of the computers. Which automatically made me think, "so, what am I, the research vending machine?" I managed to get the guy to actually come back to the reference desk (I also offered to help him do stuff at his computer, on the off chance he was worried he might lose his computer to someone), and then I found out that he was actually part of a two-person group. The second person stuck around with me to watch me search and clarify things as I searched, and the first person walked off again.

I wonder how common this sort of thing is? I had never had someone come up to me before, tell me what they were researching, and just go to a computer while I was in the middle of searching databases for them.

I can't remember at what time of year this happened. Maybe it's more common during finals time?

Super secret cataloger knowledge

There are times at the ref desk when I feel like I'm not the best person to answer someone's question, although I still do the best I can (and send a cry of help to Cathy W., Yvonne, etc. if I really can't manage). Sometimes, however, I know I'm one of the best possible people to answer some questions. I just had a moment like that. A person wanted to know why she'd gotten an item she asked for just a couple days ago when she'd been told a week or two ago that we didn't have it. It turns out the item was something I'd cataloged only a couple days ago. Very nifty.

And now I'll get back to loading records and answering questions...

The "teachable moment"

"Every time we teach someone about a resource, an angel gets its wings."
-- Dewey, on reference librarians and the "teachable moment," Unshelved, 10/28/09

I don't often have to answer real reference questions at the reference desk, but, when I do, I usually try to remember to explain what I'm doing and why as I try to answer those questions (although that may not be an option on the really, really busy days...). For the most part, I figure that if I tried to cram all our services down our users' throats whenever they came near me, they'd probably try to run away like the poor patron in Unshelved. Still, I can't help but get excited when someone actually seems to be interested about learning something and hearing more about what we have to offer.